Refund policy

At JOHN LUVEN, your satisfaction is our top priority.
We ensure every product meets premium quality standards, but in case you face any issue, please review our Return & Exchange Policy carefully:

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1. Unboxing Video is Mandatory

• Please record a clear unboxing video from the moment you open your parcel.

• This video serves as essential proof for any return or exchange request.

• Without a proper unboxing video, no return or exchange will be accepted.

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2. Eligible for Return / Exchange

You can request a return or exchange only if:

• The product received is damaged, defective, or torn.

• You received the wrong product (size, color, or design mismatch).

• The request is raised within 5 days of delivery.

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3. Not Eligible for Return / Exchange

Returns or exchanges will not be accepted if:

• The product has been used, washed, worn, or altered.

• Tags, packaging, or accessories are missing.

• Unboxing video is not provided.

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4. How to Request a Return / Exchange

• Contact us within 5 days of delivery through WhatsApp / Email / Instagram.

• Provide your Order ID, issue details, and unboxing video.

• After verification, our team will process your return or exchange.

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5. Refund Policy

• Refunds are issued only if a replacement is not available.

• Once we receive and inspect the returned product, the refund will be processed within 5–7 business days.

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6. Important Notes

• Ensure the product is securely packed when returning.

• JOHN LUVEN reserves full rights to approve or decline any return or exchange request based on the proof provided.